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Speech Recognition: Enhancing Customer Interactions

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The latest speech technologies are redefining how businesses and customers interact. Today's businesses are smartly leveraging speech technologies to speed access to information, improve responsiveness, and make the user's experience as friendly as possible. The results of using Speech Recognition are easily identified: customer service operations that are more profitable and satisfying, processes that are more intelligent, and people that are more productive.

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Thought Leadership:
arrowDelivering Superior Self Service with VoiceXML
 Read how VoiceXML plays a lead role in the emerging trend of more open and intelligent communication solutions.
Analyst Report:
arrowGartner Magic Quadrant for IVR Systems & Enterprise Voice Portals, 2005
 Avaya Self Service is positioned in the Leaders quadrant in the latest evaluation! Read more.
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