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IP Telephony IP Telephony Contact Centers Contact Centers Unified Communications Unified Communications CEBP Communications Enabled Business Processes
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Learn the Facts
IP Telephony:
arrowHow can my organisation avoid a communications breakdown during a disruption or outage?
arrowHow do I overcome the challenge of managing multiple locations?
arrowWhat’s key to enhancing productivity for people in a remote office or who work on the move?
arrowCan a better communications experience drive personal productivity and competitive advantage?
arrowWhy should businesses care that Avaya is a global leader in IP Telephony?
arrowWhat's the first step to enabling IP Telephony?
arrowIs your IP Telephony Converged network secure?
arrowWhy are companies buying Avaya's strategy for IP Telephony?
arrowWhat are the top 10 reasons to implement Avaya IP Telephony now?
arrowWhat’s the truth about migrating to IP telephony?
arrowWhat is so important about interoperability?
arrowWhat are the advantages of consolidating call centers with IP telephony?
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What is “Intelligent Communications” and what does it mean for business results?
arrowHow can IP telephony and VoIP help mobile workers to be more productive?
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How can enterprises improve customer contact capabilities at branch locations?
arrowHow will SIP and Presence transform branch communications?
arrowWhat are the advantages of Communication Manager 5.0 for midsize businesses?
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How can SIP trunking lower telecom costs without forcing an investment in new equipment?
Contact Centers:
arrowWill Avaya Contact Center solutions run over IP?
arrowHow can my business provide superior customer service in an economic downturn?
arrowHow can communications technology help businesses become greener?
arrowHow will Unified Communications benefit my distributed contact center?
arrowWhat is the difference between a call centre and a contact centre?
arrowWhat is the difference between a traditional contact center and an IP contact center infrastructure?
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What is the difference between automated response systems and speech-enabled systems?
arrowWhat can a medium sized business do to create a competitive advantage?
arrowIs IP reliable enough for my contact center?
arrowHow are intelligent communications revolutionizing the customer experience?
arrowHow are the latest IP and SIP standards transforming contact centers?
arrowHow is Avaya making it easier to migrate to open, IP-based Self Service?
arrowWhy do I need SIP in my Contact Center?
arrowWhat makes Avaya Communications Enabled Business Processes (CEBP) unique?
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How can Avaya Communication Manager help my business deliver superior customer service with SIP?
arrowHow can I track contact centre agent behaviours better to improve the customer experience?
Unified Communications:
arrowHow can unified communications benefit mobile workers?
arrowWhat is Mobility?
arrowWho can help me build a business case for Mobility?
arrowWho benefits from Unified Communication?
arrowHow can I increase productivity and reduce conferencing expenses?
arrowWhy is mobility so important for enterprises?
arrowHow will SIP and Presence transform business communications?
arrowCan Avaya help governments to support teleworkers?
arrowDoes enterprise mobility need to address more than just connecting to personal cell phones?
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Is there a way to combine SIP presence and instant messaging, email, Web conferencing, and audio conferencing into one collaboration tool?
arrowIs video conferencing cumbersome to use? How can I be certain that my company is ready for video conferencing?
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What does Avaya one-X Mobile do for me?
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Are you prepared to restore and maintain critical communications in the wake of a disruptive event?
arrowHow can I be sure I won’t miss calls, emails, or instant messages?
arrowWhat’s the best approach to assure maximum performance of a Unified Communications solution?
arrowWhat are ways to provide messaging unification using Avaya and IBM products?
arrowHow can my business leverage Avaya and Microsoft solutions for Unified Communications?
arrowHow do I know if my business process can benefit from CEBP?
arrowHow can I provide messaging unification using Avaya and Microsoft products?
arrowCordless vs. Wireless vs. DECT: What's the difference?
arrowCan Avaya one-X™ Mobile support Apple iPhone?
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How does Meeting Exchange deliver ROI?
arrowHow will Unified Communications benefit my distributed contact center?
Communications Enabled Business Processes:
arrowHow can CEBP help financial services firms build customer loyalty?
arrowWhat is Avaya Communications Enabled Business Processes?
arrowHow do I take advantage of Communications Enabled Business Processes?
Q:Does enterprise mobility need to address more than just connecting to personal cell phones?
A:
An effective mobility solution is far more than cellular phones or laptops. Employees and customers should enjoy a consistent experience when they communicate, even when the employee is away from their desk, working remotely, or traveling. An employee’s physical location is irrelevant to a customer who wants to reach them.
Mobile employees typically use some combination of cell phone, PDA, laptop and pager. How many are you carrying? Enterprise Mobility Solutions must enable total access and control to employees, regardless of the communication device or their proximity to the office.
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Does enterprise mobility need to address more than just connecting to personal cell phones?

Enterprises are faced with providing integration and optimization of office communications to all of these devices  without jeopardizing manageability, security, or control. Road Warriors, Teleworkers, or Nomads around the campus can all take advantage of the MultiVantage™ Business Communication Applications.
 
Avaya delivers one number accessibility to enterprise employees on the go. They are always reachable at their direct office number. The call is extended to a cell phone, laptop, or PDA. Missed calls go to a predefined call coverage or to the corporate messaging system. Users can also conference transfer, hold and dial from the corporate directory using any phone. Speech recognition capabilities are built-in to other Avaya Business Communication Applications so simple voice commands can be used to control communications for greater efficiency and safety when driving.
 
Manageability is the strongest benefit cited by CIOs who have deployed enterprise mobility. It ends the dependence on consumer-oriented wireless network features. Plus, a company can choose the path that is most appropriate for them to deploy enterprise mobility, minimizing technical disruption and preserving existing investments in wiring and phones.
 
What to look for in an enterprise-class mobility solution:
  • Simple to use, simple to administer
  • Consistent user capabilities and experience across all modes of work and devices
  • Mobile communications integrated with other modes
  • Mobile communications integrated into enterprise processes and business operations (e.g., mobile call detail records integrated with other call detail records)
  • Secure and reliable access and delivery of applications
  • Enterprise management and control of mobile devices and services
 
The many mobile technologies available today offer great value, but can fall short of expectations if they’re not managed in a strategic manner. Avaya Mobility Solutions help employees to be more efficient and effective whether they are teleworking, moving across the building or campus, or traveling around the globe by providing transparent access to enterprise communications tools. For more information visit avaya.com/mobility.
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