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IP Telephony IP Telephony Contact Centers Contact Centers Unified Communications Unified Communications CEBP Communications Enabled Business Processes
Learn the Facts About Unified Communications

Learn the Facts
IP Telephony:
arrowWhat’s key to enhancing productivity for people in a remote office or who work on the move?
arrowHow can my organisation avoid a communications breakdown during a disruption or outage?
arrowHow do I overcome the challenge of managing multiple locations?
arrowCan a better communications experience drive personal productivity and competitive advantage?
arrowWhy should businesses care that Avaya is a global leader in IP Telephony?
arrowWhat's the first step to enabling IP Telephony?
arrowIs your IP Telephony Converged network secure?
arrowWill Avaya IP Telephony Solutions work on my Cisco Network?
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How are interoperability and open standards vital to enterprise communications?
arrowWhat’s the most cost-effective way to migrate to IP telephony?
arrowWhat is so important about interoperability?
arrowWhat are the advantages of consolidating call centers with IP telephony?
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What is “Intelligent Communications” and what does it mean for business results?
arrowHow can my IT department rapidly create applications for a SIP-based environment?
arrowHow can intelligent communications technology help retailers shrink expenses?
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How can enterprises improve customer contact capabilities at branch locations?
arrowHow will SIP and Presence transform branch communications?
arrowWhat are the advantages of Communication Manager 5.0 for midsize businesses?
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How can SIP trunking lower telecom costs without forcing an investment in new equipment?
Contact Centers:
arrowHow can my business provide superior customer service in an economic downturn?
arrowWill Avaya Contact Center solutions run over IP?
arrowHow can communications technology help businesses become greener?
arrowHow will Unified Communications benefit my distributed contact center?
arrowWhat is the difference between a call centre and a contact centre?
arrowWhat is the difference between a traditional contact center and an IP contact center infrastructure?
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What is the difference between automated response systems and speech-enabled systems?
arrowWhat can a medium sized business do to create a competitive advantage?
arrowIs IP reliable enough for my contact center?
arrowHow are intelligent communications revolutionizing the customer experience?
arrowHow are the latest IP and SIP standards transforming contact centers?
arrowHow is Avaya making it easier to migrate to open, IP-based Self Service?
arrowWhy do I need SIP in my Contact Center?
arrowWhat makes Avaya Communications Enabled Business Processes (CEBP) unique?
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How can Avaya Communication Manager help my business deliver superior customer service with SIP?
arrowHow can I track contact centre agent behaviours better to improve the customer experience?
Unified Communications:
arrowHow can unified communications benefit mobile workers?
arrowWhat is Mobility?
arrowWho can help me build a business case for Mobility?
arrowWho benefits from Unified Communication?
arrowHow can I increase productivity and reduce conferencing expenses?
arrowWhy is mobility so important for enterprises?
arrowHow will SIP and Presence transform business communications?
arrowCan Avaya help governments to support teleworkers?
arrowDoes enterprise mobility need to address more than just connecting to personal cell phones?
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Is there a way to combine SIP presence and instant messaging, email, Web conferencing, and audio conferencing into one collaboration tool?
arrowIs video conferencing cumbersome to use? How can I be certain that my company is ready for video conferencing?
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What does Avaya one-X Mobile do for me?
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Are you prepared to restore and maintain critical communications in the wake of a disruptive event?
arrowHow can I be sure I won’t miss calls, emails, or instant messages?
arrowWhat’s the best approach to assure maximum performance of a Unified Communications solution?
arrowWhat are ways to provide messaging unification using Avaya and IBM products?
arrowHow can my business leverage Avaya and Microsoft solutions for Unified Communications?
arrowHow do I know if my business process can benefit from CEBP?
arrowHow can I provide messaging unification using Avaya and Microsoft products?
arrowCordless vs. Wireless vs. DECT: What's the difference?
arrowCan Avaya one-X™ Mobile support Apple iPhone?
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How does Meeting Exchange deliver ROI?
arrowHow will Unified Communications benefit my distributed contact center?
Communications Enabled Business Processes:
arrowWhat can a midsize business do to create a competitive advantage?
arrowHow can CEBP help financial services firms build customer loyalty?
arrowWhat is Avaya Communications Enabled Business Processes?
Q:Can Avaya one-X™ Mobile support Apple iPhone?
A:
Yes. Avaya one-X Mobile transforms the Apple iPhone into a full-fledged business tool by offering direct access to sophisticated features found on your Avaya office phone.
 
Two recent networkworld.com articles cite the business integration of the Apple iPhone by Avaya:

"Avaya will make it possible to turn an iPhone into a node on the corporate PBX network, something iPhone users (if not corporate phone executives) want."
 
"Avaya iPhone support could solve a problem faced by IT executives worried about employees using unauthorized devices on the corporate network. With the one-X client, iPhones and their corporate use would be managed. A recent survey by IDC says 70% of current or likely iPhone users would want to use the devices at least in part for work."
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Can Avaya one-X™ Mobile support Apple iPhone?

Avaya one-X Mobile client software enables the iPhone to be integrated into most enterprise IP telecommunications networks.
 
Intelligent Communications from Avaya enables you to:
  • Have calls to the deskphone simultaneously ring the iPhone or up to four other devices of the user's choice, reducing the chance of missing important calls.
  • Transfer calls seamlessly between the iPhone and your deskphone.
  • Have calls made from a mobile device show the desk phone caller ID, for true one-number portability.
  • Manage only one business number and voice mailbox.
  • Access a full suite of business telephony features.
  • Use an easy graphical user interface.
  • Turn on/off business profile as needed.
  • Use VIP Lists to allow only key callers to get through, ensuring minimal interruptions during off hours or during critical meetings.
 
The Apple iPhone is one of the Avaya one-X Mobile clients which provide quick access to office phone functionality. Implementation only requires purchasing Extension to Cellular software licenses, adding them to your existing Avaya Communication Manager server, downloading the software, and installing the appropriate client. This deployment provides a robust integration with Avaya Communication Manager without the need for additional hardware components.
 
Integration with other unified communication applications such as voicemail, corporate directory, call handling and routing options are available. Avaya provides an option that builds on Extension to Cellular functionality with additional unified communication applications. The required software integrates with enterprise applications and delivers additional capabilities to the iPhone through the required server hardware.
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