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IP Telephony IP Telephony Contact Centers Contact Centers Unified Communications Unified Communications CEBP Communications Enabled Business Processes
Learn the Facts About Unified Communications

Learn the Facts
IP Telephony:
arrowWhat’s key to enhancing productivity for people in a remote office or who work on the move?
arrowHow can my organisation avoid a communications breakdown during a disruption or outage?
arrowHow do I overcome the challenge of managing multiple locations?
arrowCan a better communications experience drive personal productivity and competitive advantage?
arrowWhy should businesses care that Avaya is a global leader in IP Telephony?
arrowWhat's the first step to enabling IP Telephony?
arrowIs your IP Telephony Converged network secure?
arrowWill Avaya IP Telephony Solutions work on my Cisco Network?
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How are interoperability and open standards vital to enterprise communications?
arrowWhat’s the most cost-effective way to migrate to IP telephony?
arrowWhat is so important about interoperability?
arrowWhat are the advantages of consolidating call centers with IP telephony?
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What is “Intelligent Communications” and what does it mean for business results?
arrowHow can my IT department rapidly create applications for a SIP-based environment?
arrowHow can intelligent communications technology help retailers shrink expenses?
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How can enterprises improve customer contact capabilities at branch locations?
arrowHow will SIP and Presence transform branch communications?
arrowWhat are the advantages of Communication Manager 5.0 for midsize businesses?
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How can SIP trunking lower telecom costs without forcing an investment in new equipment?
Contact Centers:
arrowHow can my business provide superior customer service in an economic downturn?
arrowWill Avaya Contact Center solutions run over IP?
arrowHow can communications technology help businesses become greener?
arrowHow will Unified Communications benefit my distributed contact center?
arrowWhat is the difference between a call centre and a contact centre?
arrowWhat is the difference between a traditional contact center and an IP contact center infrastructure?
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What is the difference between automated response systems and speech-enabled systems?
arrowWhat can a medium sized business do to create a competitive advantage?
arrowIs IP reliable enough for my contact center?
arrowHow are intelligent communications revolutionizing the customer experience?
arrowHow are the latest IP and SIP standards transforming contact centers?
arrowHow is Avaya making it easier to migrate to open, IP-based Self Service?
arrowWhy do I need SIP in my Contact Center?
arrowWhat makes Avaya Communications Enabled Business Processes (CEBP) unique?
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How can Avaya Communication Manager help my business deliver superior customer service with SIP?
arrowHow can I track contact centre agent behaviours better to improve the customer experience?
Unified Communications:
arrowHow can unified communications benefit mobile workers?
arrowWhat is Mobility?
arrowWho can help me build a business case for Mobility?
arrowWho benefits from Unified Communication?
arrowHow can I increase productivity and reduce conferencing expenses?
arrowWhy is mobility so important for enterprises?
arrowHow will SIP and Presence transform business communications?
arrowCan Avaya help governments to support teleworkers?
arrowDoes enterprise mobility need to address more than just connecting to personal cell phones?
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Is there a way to combine SIP presence and instant messaging, email, Web conferencing, and audio conferencing into one collaboration tool?
arrowIs video conferencing cumbersome to use? How can I be certain that my company is ready for video conferencing?
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What does Avaya one-X Mobile do for me?
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Are you prepared to restore and maintain critical communications in the wake of a disruptive event?
arrowHow can I be sure I won’t miss calls, emails, or instant messages?
arrowWhat’s the best approach to assure maximum performance of a Unified Communications solution?
arrowWhat are ways to provide messaging unification using Avaya and IBM products?
arrowHow can my business leverage Avaya and Microsoft solutions for Unified Communications?
arrowHow do I know if my business process can benefit from CEBP?
arrowHow can I provide messaging unification using Avaya and Microsoft products?
arrowCordless vs. Wireless vs. DECT: What's the difference?
arrowCan Avaya one-X™ Mobile support Apple iPhone?
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How does Meeting Exchange deliver ROI?
arrowHow will Unified Communications benefit my distributed contact center?
Communications Enabled Business Processes:
arrowWhat can a midsize business do to create a competitive advantage?
arrowHow can CEBP help financial services firms build customer loyalty?
arrowWhat is Avaya Communications Enabled Business Processes?
Q:Is video conferencing cumbersome to use? How can I be certain that my company is ready for video conferencing?
A:The Avaya Video Telephony Solution makes desktop or multi-point video conferencing as easy and full-featured as a phone call. By integrating Avaya IP Softphone and Avaya Communication Manager seamlessly with Polycom video end points, Avaya Video telephony dispels the misconception that video conferencing is difficult to use, expensive to obtain and support, and cumbersome for the corporate network. Read More
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Is video conferencing cumbersome to use? How can I be certain that my company is ready for video conferencing?

With the Video Telephony Solution, you can launch a video conference directly from your Avaya IP Softphone with a single click, and use all of the Avaya telephony features you’re used to, such as hold, call forward, call transfer, and coverage. 
 
The integration of Avaya Communication Manager with Polycom video endpoints also simplifies the process for launching a voice and video conference. By enabling automatic registration and authentication of video end points, it allows users to leverage common directories and a single dial plan for voice and video (dial an extension on your switch, and connect voice as well as video), making the connection quick and seamless.
 
Your IT department will also like the solution. The solution uses Avaya Communication Manager as a converged gatekeeper for voice and video, allowing your business to maintain a single IP network for voice and video, making the solution easier to distribute across the enterprise and lowering the Total Cost of Ownership.
 
The solution allows businesses to choose the high-quality Polycom video products that suit their needs, whether it be a point-to-point desktop unit, a Polycom VSX group system, or a Polycom MGC multipoint bridge.
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