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IP Telephony IP Telephony Contact Centers Contact Centers Unified Communications Unified Communications CEBP Communications Enabled Business Processes
Learn the Facts About IP Telephony

Learn the Facts
IP Telephony:
arrowHow can my organisation avoid a communications breakdown during a disruption or outage?
arrowHow do I overcome the challenge of managing multiple locations?
arrowWhat’s key to enhancing productivity for people in a remote office or who work on the move?
arrowCan a better communications experience drive personal productivity and competitive advantage?
arrowWhy should businesses care that Avaya is a global leader in IP Telephony?
arrowWhat's the first step to enabling IP Telephony?
arrowIs your IP Telephony Converged network secure?
arrowWhy are companies buying Avaya's strategy for IP Telephony?
arrowWhat are the top 10 reasons to implement Avaya IP Telephony now?
arrowWhat’s the truth about migrating to IP telephony?
arrowWhat is so important about interoperability?
arrowWhat are the advantages of consolidating call centers with IP telephony?
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What is “Intelligent Communications” and what does it mean for business results?
arrowHow can IP telephony and VoIP help mobile workers to be more productive?
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How can enterprises improve customer contact capabilities at branch locations?
arrowHow will SIP and Presence transform branch communications?
arrowWhat are the advantages of Communication Manager 5.0 for midsize businesses?
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How can SIP trunking lower telecom costs without forcing an investment in new equipment?
Contact Centers:
arrowWill Avaya Contact Center solutions run over IP?
arrowHow can my business provide superior customer service in an economic downturn?
arrowHow can communications technology help businesses become greener?
arrowHow will Unified Communications benefit my distributed contact center?
arrowWhat is the difference between a call centre and a contact centre?
arrowWhat is the difference between a traditional contact center and an IP contact center infrastructure?
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What is the difference between automated response systems and speech-enabled systems?
arrowWhat can a medium sized business do to create a competitive advantage?
arrowIs IP reliable enough for my contact center?
arrowHow are intelligent communications revolutionizing the customer experience?
arrowHow are the latest IP and SIP standards transforming contact centers?
arrowHow is Avaya making it easier to migrate to open, IP-based Self Service?
arrowWhy do I need SIP in my Contact Center?
arrowWhat makes Avaya Communications Enabled Business Processes (CEBP) unique?
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How can Avaya Communication Manager help my business deliver superior customer service with SIP?
arrowHow can I track contact centre agent behaviours better to improve the customer experience?
Unified Communications:
arrowHow can unified communications benefit mobile workers?
arrowWhat is Mobility?
arrowWho can help me build a business case for Mobility?
arrowWho benefits from Unified Communication?
arrowHow can I increase productivity and reduce conferencing expenses?
arrowWhy is mobility so important for enterprises?
arrowHow will SIP and Presence transform business communications?
arrowCan Avaya help governments to support teleworkers?
arrowDoes enterprise mobility need to address more than just connecting to personal cell phones?
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Is there a way to combine SIP presence and instant messaging, email, Web conferencing, and audio conferencing into one collaboration tool?
arrowIs video conferencing cumbersome to use? How can I be certain that my company is ready for video conferencing?
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What does Avaya one-X Mobile do for me?
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Are you prepared to restore and maintain critical communications in the wake of a disruptive event?
arrowHow can I be sure I won’t miss calls, emails, or instant messages?
arrowWhat’s the best approach to assure maximum performance of a Unified Communications solution?
arrowWhat are ways to provide messaging unification using Avaya and IBM products?
arrowHow can my business leverage Avaya and Microsoft solutions for Unified Communications?
arrowHow do I know if my business process can benefit from CEBP?
arrowHow can I provide messaging unification using Avaya and Microsoft products?
arrowCordless vs. Wireless vs. DECT: What's the difference?
arrowCan Avaya one-X™ Mobile support Apple iPhone?
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How does Meeting Exchange deliver ROI?
arrowHow will Unified Communications benefit my distributed contact center?
Communications Enabled Business Processes:
arrowHow can CEBP help financial services firms build customer loyalty?
arrowWhat is Avaya Communications Enabled Business Processes?
arrowHow do I take advantage of Communications Enabled Business Processes?
Q:How do I overcome the challenge of managing multiple locations?
A:
Enterprises are more distributed than ever. Branch locations add up to 4 million sites around the world, the number of branch locations is growing by 11% every year, and up to 91% of employees now work in branch or remote locations.
 
For many companies, branch locations are the front line to customers. Often, branch communications capabilities have as much impact on the success of an enterprise as communications at headquarters. Yet branches are frequently on separate or different communications systems, clumsily connected throughout the enterprise. Communications network management and administration are difficult, and often handled by over-committed IT teams.
 
Avaya Distributed Office provides a centralized, web-based management tool that simplifies branch network monitoring and management, reducing costs and saving valuable time. An intuitive interface lets administrators display, manage, and update branches by region, function, or other logical groupings.
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How do I overcome the challenge of managing multiple locations?

Often, companies need to contain costs, drive employee productivity, and deliver competitive advantage across their branch networks. In evaluating needs and the available communications solutions, companies should look for products and support that will ease the burden of branch deployment and administration as well as deliver enterprise-wide, harmonious functionality Avaya Distributed Office provides.
 
  • Simple web-based tools that enable intuitive branch network management and visibility.
  • Quick local deployment using wizards for step-by-step, visual guidance on installation and customization templates.
  • Central and local administration options for voice mail, automated attendant, announcements, and system parameters.
  • Bulk administration for Moves, Adds and Changes (MACs) and configuration changes.
  • Easy, repeatable feature configuration including SIP private routing/trunking, feature code access, dial plan, coverage path, and daylight savings time.
  • Synchronization with centrally managed configurations, backups, software releases, features, and functionality.
 
Avaya Distributed Office is a centrally managed communications platform specifically designed for branch locations. It offers centralized management and rapid branch rollout to drive down the total cost of ownership. To boost staff productivity, Distributed Office delivers powerful SIP-enabled features, mobility, and a friendly end-user experience.
 
Distributed Office can:
  • Easily scale as your branch network grows. SIP-based distributed architecture eliminates hardware and network complexity.
  • Enhance productivity and customer responsiveness with advanced branch applications from Avaya and our partners.
  • Deliver complete branch network visibility and control from a single interface for intuitive centralized management.
  • Limit the technical expertise required at branch locations when you use fast, flexible deployment templates.
  • Virtually eliminate branch staff training when users have the key system phone interface.
  • Streamline communication and workflow with other branches and headquarters through networked locations.
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