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IP Telephony IP Telephony Contact Centers Contact Centers Unified Communications Unified Communications CEBP Communications Enabled Business Processes
Learn the Facts About IP Telephony

Learn the Facts
IP Telephony:
arrowWhat’s key to enhancing productivity for people in a remote office or who work on the move?
arrowHow can my organisation avoid a communications breakdown during a disruption or outage?
arrowHow do I overcome the challenge of managing multiple locations?
arrowCan a better communications experience drive personal productivity and competitive advantage?
arrowWhy should businesses care that Avaya is a global leader in IP Telephony?
arrowWhat's the first step to enabling IP Telephony?
arrowIs your IP Telephony Converged network secure?
arrowWill Avaya IP Telephony Solutions work on my Cisco Network?
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How are interoperability and open standards vital to enterprise communications?
arrowWhat’s the most cost-effective way to migrate to IP telephony?
arrowWhat is so important about interoperability?
arrowWhat are the advantages of consolidating call centers with IP telephony?
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What is “Intelligent Communications” and what does it mean for business results?
arrowHow can my IT department rapidly create applications for a SIP-based environment?
arrowHow can intelligent communications technology help retailers shrink expenses?
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How can enterprises improve customer contact capabilities at branch locations?
arrowHow will SIP and Presence transform branch communications?
arrowWhat are the advantages of Communication Manager 5.0 for midsize businesses?
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How can SIP trunking lower telecom costs without forcing an investment in new equipment?
Contact Centers:
arrowHow can my business provide superior customer service in an economic downturn?
arrowWill Avaya Contact Center solutions run over IP?
arrowHow can communications technology help businesses become greener?
arrowHow will Unified Communications benefit my distributed contact center?
arrowWhat is the difference between a call centre and a contact centre?
arrowWhat is the difference between a traditional contact center and an IP contact center infrastructure?
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What is the difference between automated response systems and speech-enabled systems?
arrowWhat can a medium sized business do to create a competitive advantage?
arrowIs IP reliable enough for my contact center?
arrowHow are intelligent communications revolutionizing the customer experience?
arrowHow are the latest IP and SIP standards transforming contact centers?
arrowHow is Avaya making it easier to migrate to open, IP-based Self Service?
arrowWhy do I need SIP in my Contact Center?
arrowWhat makes Avaya Communications Enabled Business Processes (CEBP) unique?
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How can Avaya Communication Manager help my business deliver superior customer service with SIP?
arrowHow can I track contact centre agent behaviours better to improve the customer experience?
Unified Communications:
arrowHow can unified communications benefit mobile workers?
arrowWhat is Mobility?
arrowWho can help me build a business case for Mobility?
arrowWho benefits from Unified Communication?
arrowHow can I increase productivity and reduce conferencing expenses?
arrowWhy is mobility so important for enterprises?
arrowHow will SIP and Presence transform business communications?
arrowCan Avaya help governments to support teleworkers?
arrowDoes enterprise mobility need to address more than just connecting to personal cell phones?
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Is there a way to combine SIP presence and instant messaging, email, Web conferencing, and audio conferencing into one collaboration tool?
arrowIs video conferencing cumbersome to use? How can I be certain that my company is ready for video conferencing?
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What does Avaya one-X Mobile do for me?
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Are you prepared to restore and maintain critical communications in the wake of a disruptive event?
arrowHow can I be sure I won’t miss calls, emails, or instant messages?
arrowWhat’s the best approach to assure maximum performance of a Unified Communications solution?
arrowWhat are ways to provide messaging unification using Avaya and IBM products?
arrowHow can my business leverage Avaya and Microsoft solutions for Unified Communications?
arrowHow do I know if my business process can benefit from CEBP?
arrowHow can I provide messaging unification using Avaya and Microsoft products?
arrowCordless vs. Wireless vs. DECT: What's the difference?
arrowCan Avaya one-X™ Mobile support Apple iPhone?
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How does Meeting Exchange deliver ROI?
arrowHow will Unified Communications benefit my distributed contact center?
Communications Enabled Business Processes:
arrowWhat can a midsize business do to create a competitive advantage?
arrowHow can CEBP help financial services firms build customer loyalty?
arrowWhat is Avaya Communications Enabled Business Processes?
Q:What is so important about interoperability?
A:
Moving to IP with a number of different vendor applications and equipment supporting your voice and data functions can be a challenge. 
 
Interoperability is critical to reap the benefits of deploying IP telephony and allow your business to communicate and operate as one highly-effective, integrated entity.
 
As the world leader in enterprise IP telephony, our solutions are specifically designed with industry standards-based technology and open architecture. They seamlessly integrate with almost every other application and equipment and make it easy for you to move efficiently, reliably and securely to the benefits of IP technology.
 
Avaya can match applications and capabilities with your business needs to bring to life new business models that increase productivity and speed business change, all on a single network.
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What is so important about interoperability?

When you have many different vendor applications and equipment supporting your voice and data functions, moving to IP can seem daunting. Avaya makes it easy for you to move efficiently, reliably and securely to the benefits of IP technology.
 
As the world leader in enterprise IP telephony, our solutions are specially designed with industry standards-based technology and open architecture, They can layer on top of your existing network, to seamlessly integrate with almost every other application and equipment you may have.
 
The challenge for IT managers is to leverage existing applications, user-training, and infrastructure investments while deploying new solutions that will meet their future needs. The truth is decisions are driven by how applications and capabilities match business needs while meeting IT requirements for reliability, security, interoperability, and manageability.
 
The IP telephony market has coalesced around a common architecture consisting of open servers, highly distributed gateways that connect IP and traditional elements, and a broad range of new access devices, including IP phones, wireless phones, softphones, PDAs, and more.
 
Interoperability is also important as you consider the benefits of deploying IP telephony globally, so your distributed enterprise can communicate and operate as one highly-effective, integrated entity. Avaya focuses on providing interoperability to bring to life new business models that can increase productivity and speed business change, all on a single network.
 
Avaya provides several choices to IP-enable existing PBXs, allowing customers to get started at low risk and cost. All these choices provide the flexibility to use the maximum amount of your existing infrastructure to support your new IP telephony applications.
 
With Avaya you can keep up to 85% of your current infrastructure investment. We help you go to IP right away, no matter what names are on your current technology.
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