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Learn the Facts About IP Telephony

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IP Telephony:
arrowHow can my organisation avoid a communications breakdown during a disruption or outage?
arrowHow do I overcome the challenge of managing multiple locations?
arrowWhat’s key to enhancing productivity for people in a remote office or who work on the move?
arrowCan a better communications experience drive personal productivity and competitive advantage?
arrowWhy should businesses care that Avaya is a global leader in IP Telephony?
arrowWhat is the difference between IP Telephony and VoIP?
arrowWhat's the first step to enabling IP Telephony?
arrowIs your IP Telephony Converged network secure?
arrowWhy are companies buying Avaya's strategy for IP Telephony?
arrowWhat are the top 10 reasons to implement Avaya IP Telephony now?
arrowWhat’s the truth about migrating to IP telephony?
arrowWhat is so important about interoperability?
arrowWhat are the advantages of consolidating call centers with IP telephony?
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What is “Intelligent Communications” and what does it mean for business results?
arrowHow can IP telephony and VoIP help mobile workers to be more productive?
arrowWhat is Avaya CEBP?
arrowHow will SIP and Presence transform branch communications?
arrowWhat are the advantages of Communication Manager 5.0 for midsize businesses?
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How can SIP trunking lower telecom costs without forcing an investment in new equipment?
Contact Centers:
arrowHow can my business provide superior customer service in an economic downturn?
arrowHow will Unified Communications benefit my distributed contact center?
arrowWhat is the difference between a traditional contact center and an IP contact center infrastructure?
Unified Communications:
arrowHow can unified communications benefit mobile workers?
arrowWhat is Mobility?
arrowWho can help me build a business case for Mobility?
arrowWho benefits from Unified Communication?
arrowHow can I increase productivity and reduce conferencing expenses?
arrowWhy is mobility so important for enterprises?
arrowHow will SIP and Presence transform business communications?
arrowCan Avaya help governments to support teleworkers?
arrowDoes enterprise mobility need to address more than just connecting to personal cell phones?
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Is there a way to combine SIP presence and instant messaging, email, Web conferencing, and audio conferencing into one collaboration tool?
arrowIs video conferencing cumbersome to use? How can I be certain that my company is ready for video conferencing?
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What does Avaya one-X™ Mobile do for me?
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Are you prepared to restore and maintain critical communications in the wake of a disruptive event?
arrowHow can I be sure I won’t miss calls, emails, or instant messages?
arrowWhat’s the best approach to assure maximum performance of a Unified Communications solution?
arrowWhat are ways to provide messaging unification using Avaya and IBM products?
arrowHow can my business leverage Avaya and Microsoft solutions for Unified Communications?
arrowHow do I know if my business process can benefit from CEBP?
arrowHow does an enterprise implement Unified Communications?
arrowHow can I provide messaging unification using Avaya and Microsoft products?
arrowCordless vs. Wireless vs. DECT: What's the difference?
arrowCan Avaya one-X™ Mobile support Apple iPhone?
Communications Enabled Business Processes:
arrowHow can CEBP help financial services firms build customer loyalty?
arrowWhat is Avaya Communications Enabled Business Processes?
arrowHow do I take advantage of Communications Enabled Business Processes?
Q:What’s key to enhancing productivity for people in a remote office or who work on the move?
A:
To keep productivity high no matter where people are working, communications tools need to be consistent, portable, reliable, and secure. Many of today’s workers operate from different locations and they frequently change locations. A worker may operate in any or all of the following ways:
 
  • From a primary desk on campus, with a computer and desk phone.
  • Remotely, as a telecommuter or work-at-home employee.
  • Roaming the office campus, relying on available computers and phones or dependent on mobile devices.
  • Traveling either locally or globally, staying connected via mobile devices and remote access.
 
With all these tools, the productivity killer is too much time spent managing and operating devices rather than actually communicating. Avaya Unified Communications offer desktop telephony solutions that make it easy to use your office phone functions from a computer, from anywhere you connect.
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EXTENDED ANSWER:
What’s key to enhancing productivity for people in a remote office or who work on the move?

Avaya Unified Communications consolidate easy-to-use interfaces and make them virtual to create a seamless user experience. Use your same communication tools, regardless of where you are or how you’re accessing the network.
 
Avaya desktop telephony makes it easy to exchange messages using a computer. Softphones provide simple user interfaces to control calls, offer a wide variety of features, access directories, and track inbound and outbound communications. Capabilities include telephony presence, instant messaging, integrated video, LDAP directory access, dialing from Microsoft Outlook and contact screen pops for incoming calls, click-to-call from Internet Explorer, and integration with IBM Lotus Notes.
 
Note that in 2007 Avaya will offer integration with Microsoft Office Communicator and Live Communication Server and IBM Sametime supporting click-to-call, Avaya Communication Manager features, and managed video.
 
Avaya IP Softphone
IP Softphone enables portability of a user’s office environment to hotel rooms, a home office, wireless hot spots—virtually anywhere that there is Internet or Intranet access. It enhances productivity for customer-facing employees via list-based dialing from MS Outlook and Lotus Notes contact lists and other directories. It has five modes of operation (Road Warrior, Telecommuter, IP Phone Control, DCP Phone Control, and IM only) to ensure its usefulness in many work environments.
 
IP Softphone has a choice of simple GUIs and integrates with Microsoft desktop applications like Outlook and Internet Explorer. Add Instant Messaging and Presence as well as videoconferencing for enhanced collaboration capabilities.
 
one-X Desktop Edition
Avaya one-X Desktop Edition users can handle calls more productively, providing better service to customers and colleagues. Users are able to make, receive, and handle voice calls, manage multi-party conference calls, send instant messages to one another, and track each others' presence using an intuitive GUI.
 
Avaya one-X Desktop Edition is easy for IT departments to deploy. It leverages the industry-standard nature of SIP (Session Initiation Protocol) and operates in three modes: with Avaya SIP Enablement Services as part of a complete Avaya SIP solution, with third-party SIP proxy servers and endpoints that are IETF RFC 3261 compliant, and in peer-to-peer mode with no SIP infrastructure.
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