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IP Telephony:
arrowWhat’s key to enhancing productivity for people in a remote office or who work on the move?
arrowHow can my organisation avoid a communications breakdown during a disruption or outage?
arrowHow do I overcome the challenge of managing multiple locations?
arrowCan a better communications experience drive personal productivity and competitive advantage?
arrowWhy should businesses care that Avaya is a global leader in IP Telephony?
arrowWhat's the first step to enabling IP Telephony?
arrowIs your IP Telephony Converged network secure?
arrowWill Avaya IP Telephony Solutions work on my Cisco Network?
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How are interoperability and open standards vital to enterprise communications?
arrowWhat’s the most cost-effective way to migrate to IP telephony?
arrowWhat is so important about interoperability?
arrowWhat are the advantages of consolidating call centers with IP telephony?
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What is “Intelligent Communications” and what does it mean for business results?
arrowHow can my IT department rapidly create applications for a SIP-based environment?
arrowHow can intelligent communications technology help retailers shrink expenses?
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How can enterprises improve customer contact capabilities at branch locations?
arrowHow will SIP and Presence transform branch communications?
arrowWhat are the advantages of Communication Manager 5.0 for midsize businesses?
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How can SIP trunking lower telecom costs without forcing an investment in new equipment?
Contact Centers:
arrowHow can my business provide superior customer service in an economic downturn?
arrowWill Avaya Contact Center solutions run over IP?
arrowHow can communications technology help businesses become greener?
arrowHow will Unified Communications benefit my distributed contact center?
arrowWhat is the difference between a call centre and a contact centre?
arrowWhat is the difference between a traditional contact center and an IP contact center infrastructure?
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What is the difference between automated response systems and speech-enabled systems?
arrowWhat can a medium sized business do to create a competitive advantage?
arrowIs IP reliable enough for my contact center?
arrowHow are intelligent communications revolutionizing the customer experience?
arrowHow are the latest IP and SIP standards transforming contact centers?
arrowHow is Avaya making it easier to migrate to open, IP-based Self Service?
arrowWhy do I need SIP in my Contact Center?
arrowWhat makes Avaya Communications Enabled Business Processes (CEBP) unique?
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How can Avaya Communication Manager help my business deliver superior customer service with SIP?
arrowHow can I track contact centre agent behaviours better to improve the customer experience?
Unified Communications:
arrowHow can unified communications benefit mobile workers?
arrowWhat is Mobility?
arrowWho can help me build a business case for Mobility?
arrowWho benefits from Unified Communication?
arrowHow can I increase productivity and reduce conferencing expenses?
arrowWhy is mobility so important for enterprises?
arrowHow will SIP and Presence transform business communications?
arrowCan Avaya help governments to support teleworkers?
arrowDoes enterprise mobility need to address more than just connecting to personal cell phones?
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Is there a way to combine SIP presence and instant messaging, email, Web conferencing, and audio conferencing into one collaboration tool?
arrowIs video conferencing cumbersome to use? How can I be certain that my company is ready for video conferencing?
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What does Avaya one-X™ Mobile do for me?
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Are you prepared to restore and maintain critical communications in the wake of a disruptive event?
arrowHow can I be sure I won’t miss calls, emails, or instant messages?
arrowWhat’s the best approach to assure maximum performance of a Unified Communications solution?
arrowWhat are ways to provide messaging unification using Avaya and IBM products?
arrowHow can my business leverage Avaya and Microsoft solutions for Unified Communications?
arrowHow do I know if my business process can benefit from CEBP?
arrowHow can I provide messaging unification using Avaya and Microsoft products?
arrowCordless vs. Wireless vs. DECT: What's the difference?
arrowCan Avaya one-X™ Mobile support Apple iPhone?
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How does Meeting Exchange deliver ROI?
arrowHow will Unified Communications benefit my distributed contact center?
Communications Enabled Business Processes:
arrowWhat can a midsize business do to create a competitive advantage?
arrowHow can CEBP help financial services firms build customer loyalty?
arrowWhat is Avaya Communications Enabled Business Processes?
Q:How can communications technology help businesses become greener?
A:
One way is to take advantage of the advanced features of business communications such as SIP and presence to allow employees to work from home. In particular, deploying this telecommuting solution for customer service agents makes sense. Not requiring them to drive daily to the contact centre can help save energy and keep our environment clean.
 
A national study commissioned by the Consumer Electronics Association shows that working from home can significantly reduce C02 emissions and energy usage. If a worker with a one-way commute of 22 miles were to work from home five days per week, then fuel consumption would drop by around 1211 litres and more than five tons of C02 would be eliminated per year. The worker would also save an amount of energy equivalent to roughly 4,000 to 6,000 kilowatt-hours of electricity, which is equivalent to the electricity consumed by an average household in four to six months.
 
Intelligent Communications solutions from Avaya allow agents to work from home, yet appear to customers as if they are at a service centre taking calls, answering emails, or chatting over the web. These solutions can help businesses set up telecommuting agent programs and contribute to a greener environment.
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EXTENDED ANSWER:
How can communications technology help businesses become greener?

Avaya Home Agent can help businesses become greener. It is a telecommuting solution that offers a flexible agent environment while preserving the integrity of contact centre operations. It enables a home agent program with numerous benefits:

• Reduced hiring, training and facilities expenses
• Lower agent turnover with alternative work arrangements
• Increased customer satisfaction and loyalty
• Access to skilled agents in a competitive market place
• Reduce C02 emissions and energy usage


Home Agent offers end-to-end capabilities and options based on specific business needs. Home agents appear transparently to reporting software, wallboards, workforce management software, and other agent performance solutions.
 
The solution consists of the IP Agent softphone at the agent desktop. IP Agent is driven by Avaya Call Center software running on Avaya Communication Manager. Optionally, Avaya SIP Enablement Services provides integrated instant messaging, enabling home agents to readily access experts across the enterprise.

IP Agent is a PC-based softphone application for improving agent productivity in call centres, remote offices, and work-at-home agents. It is the only agent desktop application capable of providing multiple connection modes from the same application.

SIP Enablement Services supports SIP-based Presence and Instant Messaging with Avaya IP Softphone, Avaya IP Agent, Avaya one-X™ Desktop, and Avaya one-X™ Deskphones.

Avaya Call Center offers a suite of call routing and resource selection capabilities designed to help agents handle calls more effectively and boost productivity.

Avaya Communication Manager is the flagship IP Telephony software platform that delivers advanced Intelligent Communications capabilities using end-to-end SIP for businesses large and small.

For additional information on the Home Agent solution, select “Solutions” in the “Do Your Research” tab on www.avaya.co.uk.
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