How to Buy | Contacts | Support
Go
  Advanced Search
IP Telephony IP Telephony Contact Centers Contact Centers Unified Communications Unified Communications CEBP Communications Enabled Business Processes
Learn the Facts About Contact Centers

arrow Back to Learn the Facts
Learn the Facts
IP Telephony:
arrowWhat’s key to enhancing productivity for people in a remote office or who work on the move?
arrowHow can my organisation avoid a communications breakdown during a disruption or outage?
arrowHow do I overcome the challenge of managing multiple locations?
arrowCan a better communications experience drive personal productivity and competitive advantage?
arrowWhy should businesses care that Avaya is a global leader in IP Telephony?
arrowWhat's the first step to enabling IP Telephony?
arrowIs your IP Telephony Converged network secure?
arrowWill Avaya IP Telephony Solutions work on my Cisco Network?
arrow
How are interoperability and open standards vital to enterprise communications?
arrowWhat’s the most cost-effective way to migrate to IP telephony?
arrowWhat is so important about interoperability?
arrowWhat are the advantages of consolidating call centers with IP telephony?
arrow
What is “Intelligent Communications” and what does it mean for business results?
arrowHow can my IT department rapidly create applications for a SIP-based environment?
arrowHow can intelligent communications technology help retailers shrink expenses?
arrow
How can enterprises improve customer contact capabilities at branch locations?
arrowHow will SIP and Presence transform branch communications?
arrowWhat are the advantages of Communication Manager 5.0 for midsize businesses?
arrow
How can SIP trunking lower telecom costs without forcing an investment in new equipment?
Contact Centers:
arrowHow can my business provide superior customer service in an economic downturn?
arrowWill Avaya Contact Center solutions run over IP?
arrowHow can communications technology help businesses become greener?
arrowHow will Unified Communications benefit my distributed contact center?
arrowWhat is the difference between a call centre and a contact centre?
arrowWhat is the difference between a traditional contact center and an IP contact center infrastructure?
arrow
What is the difference between automated response systems and speech-enabled systems?
arrowWhat can a medium sized business do to create a competitive advantage?
arrowIs IP reliable enough for my contact center?
arrowHow are intelligent communications revolutionizing the customer experience?
arrowHow are the latest IP and SIP standards transforming contact centers?
arrowHow is Avaya making it easier to migrate to open, IP-based Self Service?
arrowWhy do I need SIP in my Contact Center?
arrowWhat makes Avaya Communications Enabled Business Processes (CEBP) unique?
arrow
How can Avaya Communication Manager help my business deliver superior customer service with SIP?
arrowHow can I track contact centre agent behaviours better to improve the customer experience?
Unified Communications:
arrowHow can unified communications benefit mobile workers?
arrowWhat is Mobility?
arrowWho can help me build a business case for Mobility?
arrowWho benefits from Unified Communication?
arrowHow can I increase productivity and reduce conferencing expenses?
arrowWhy is mobility so important for enterprises?
arrowHow will SIP and Presence transform business communications?
arrowCan Avaya help governments to support teleworkers?
arrowDoes enterprise mobility need to address more than just connecting to personal cell phones?
arrow
Is there a way to combine SIP presence and instant messaging, email, Web conferencing, and audio conferencing into one collaboration tool?
arrowIs video conferencing cumbersome to use? How can I be certain that my company is ready for video conferencing?
arrow
What does Avaya one-X™ Mobile do for me?
arrow
Are you prepared to restore and maintain critical communications in the wake of a disruptive event?
arrowHow can I be sure I won’t miss calls, emails, or instant messages?
arrowWhat’s the best approach to assure maximum performance of a Unified Communications solution?
arrowWhat are ways to provide messaging unification using Avaya and IBM products?
arrowHow can my business leverage Avaya and Microsoft solutions for Unified Communications?
arrowHow do I know if my business process can benefit from CEBP?
arrowHow can I provide messaging unification using Avaya and Microsoft products?
arrowCordless vs. Wireless vs. DECT: What's the difference?
arrowCan Avaya one-X™ Mobile support Apple iPhone?
arrow
How does Meeting Exchange deliver ROI?
arrowHow will Unified Communications benefit my distributed contact center?
Communications Enabled Business Processes:
arrowWhat can a midsize business do to create a competitive advantage?
arrowHow can CEBP help financial services firms build customer loyalty?
arrowWhat is Avaya Communications Enabled Business Processes?
Q:What makes Avaya Communications Enabled Business Processes (CEBP) unique?
A:
Avaya CEBP makes communications-enablement of business processes not only a reality, but also a transformative experience.  New “sense” and “response” technologies make business processes more intelligent. 
Two-way continuous closed loop communications turn user responses into actions that accelerate business issues towards resolution. 

Communications linked together with events become an auditable part of the business process, and a driver for continuous process improvement.  And, rich high-level composite web services that combine capabilities across a range of Avaya communication applications transform the economics of communications-enablement by eliminating the need for computer telephone integration (CTI) and proprietary application program interfaces (APIs).
 Read More
You've seen 1 out of 1 questions.
arrowPreviousNextarrow
EXTENDED ANSWER:
What makes Avaya Communications Enabled Business Processes (CEBP) unique?

Avaya CEBP technology marks a milestone in the convergence of IT and communications, and the implementation of Avaya Intelligent Communication capabilities. Avaya CEBP is the innovative result of over 22 patent applications and positions Avaya as first in several areas:
 
  • Avaya is the first to make CEBP solutions practical and cost-effective.  CEBP uses a rich set of high-level composite web services that combine capabilities across a range of Avaya communication applications.  This Service-Oriented Architecture approach replaces the complexity and cost of computer telephone (CTI) and proprietary application program interfaces (APIs) with modular web services that can be rapidly incorporated and re-used across business processes throughout the enterprise.
 
  • Avaya is the first to help businesses transform processes through the integration of both “sense” and “response” technologies.  Advanced event-processing ties into the business process, analyzing information from multiple sources in real-time to “sense” events that require attention.  This capability is combined with a communications orchestration engine that enables the business process to instantly “respond” by triggering intelligent communications that reach out to key decision-makers using whatever means are available.
 
  • Avaya is the first to deliver “two-way” closed loop communications.  Unlike simple one-way alert notification solutions, Avaya CEBP technology uses communications to actively keep the business process moving.  All communications are continuous and “closed loop” – CEBP can actually provide options and receive responses from users, passing this back to the originating system to take the next step, whether to escalate an alert, mobilize and conference a team, trigger a new workflow, or even follow up to verify compliance.
 
  • Avaya is the first to make communications an auditable part of the business process.  Real-time communications are the key to the normal operation of many business processes. They become critical when exception or crisis events require rapid response and quick decision-making.  Yet, few enterprises today fully understand the business context in which their communications occur.  Because the cycle of response is separate from the business process itself, it is often difficult if not impossible to understand what communications took place in relation to a critical business event. 

    Avaya CEBP ties communications within the context of the business process.  In relation to an event, it keeps track of who was contacted and their responses.  If a conference call takes place, Avaya CEBP notes who is present and can even follow-up afterwards with key decision-makers.  As a result, when any event occurs, your business knows what communications took place, who was contacted, their responses, and the subsequent actions that were triggered as a result.
 
 
 
For more information on the Avaya CEBP solution, click "Communications Enabled Business Processes” in the red navigation bar at the top.
Do your Research
arrowSolutions
arrowProducts
arrowServices
arrowIndustries
arrowResource Library
arrowCase Studies
Connect
with Avaya

Contact Avaya:
Phone01483 308 000
letterHow to Buy
arrowsFind Locations