Avaya EXPERT Systems(SM) Diagnostic Tools for remote monitoring and support, unrivaled in the industry, contains 30,000 + intelligent algorithms to diagnose  and provide corrective action to maximize customer communications system uptime. EXPERT SystemsSM Diagnostic Tools will optimize system uptime and provide  the fastest response time - with proactive testing, remote monitoring, diagnostics and resolution. After receiving an alarm, EXPERT Systems begin  within 90 seconds to go to work. With Avaya's remote monitoring support, customers'  problems are being taken care of - often before they are aware of them. 

 

Through a detailed study, Avaya Labs found that systems that experienced a major problem had approximately 65% fewer outages if they were being monitored remotely by Avaya - machine to machine. This general effect was detected consistently across all major product groups and software releases. Remote monitoring  provides customers with the ability to maximize communications system availability to support employee productivity, customer service, revenue-generating functions, and other key business imperatives.

 

Do you know how many troubles your systems experienced within the last six or 12 months? Do you know how they were resolved?