Avaya can help you dissect processes and identify where CEBP can speed response times and reduce human delays. We’ll bring in resources to help you review your processes to see where CEBP can help. Then we’ll recommend a solution that fits your business needs.

 

Let’s say a manufacturing company has to shut down production due to a quality control problem. The shutdown triggers the production control system to send an alert to a supervisor, who would engage team members to resolve the problem. But what happens if that supervisor doesn’t answer the alert immediately? The process stalls.

 

After analyzing this scenario, Avaya consultants could design a CEBP solution that integrates with the manufacturing system to call the supervisor through a variety of fixed and mobile devices, heavily increasing the likelihood of locating the supervisor and getting a fast response. Communications could also be sent to team members, even bringing them all together in a live conference call to work on the problem.

 

This new way to verbally interact with a process application is a breakthrough for productivity. CEBP solutions even keep a full audit trail of such transactions. The result is efficient resolution: production is restored quickly. Later, the situation can be analyzed and the process revised to ensure future smooth operating.

 

All business processes operate on and manipulate data. For example, applications such as Supply Chain Management and Sales Force Automation are used to automate business processes. But automated processes can only do so much.

 

People are needed in the process to make decisions and take action at key points or when unexpected business conditions arise.

 

Consult with Avaya to find out how communications can integrate your organization’s key decision makers, experts, and even customers, right into your business processes. CEBP can speed response times, reduce human delays, and free workers from managing communications details so they can be more productive and your company can be more responsive to customers.

 

Avaya consultants will examine your business processes and design integrated communications for your unique business needs. Then, we’ll engage the right resources to create and integrate an initial solution into your business application. From there, we’ll continue identifying and addressing more opportunities for process improvements.

 

To get started, talk to your Avaya Account Representative. For more information on CEBP, click "Communications Enabled Business Processes" in the red navigation bar at the top.