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IP Telephony IP Telephony Contact Centers Contact Centers Unified Communications Unified Communications CEBP Communications Enabled Business Processes
Learn the Facts About Communications Enabled Business Processes

Learn the Facts
IP Telephony:
arrowWhat’s key to enhancing productivity for people in a remote office or who work on the move?
arrowHow can my organisation avoid a communications breakdown during a disruption or outage?
arrowHow do I overcome the challenge of managing multiple locations?
arrowCan a better communications experience drive personal productivity and competitive advantage?
arrowWhy should businesses care that Avaya is a global leader in IP Telephony?
arrowWhat's the first step to enabling IP Telephony?
arrowIs your IP Telephony Converged network secure?
arrowWill Avaya IP Telephony Solutions work on my Cisco Network?
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How are interoperability and open standards vital to enterprise communications?
arrowWhat’s the most cost-effective way to migrate to IP telephony?
arrowWhat is so important about interoperability?
arrowWhat are the advantages of consolidating call centers with IP telephony?
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What is “Intelligent Communications” and what does it mean for business results?
arrowHow can my IT department rapidly create applications for a SIP-based environment?
arrowHow can intelligent communications technology help retailers shrink expenses?
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How can enterprises improve customer contact capabilities at branch locations?
arrowHow will SIP and Presence transform branch communications?
arrowWhat are the advantages of Communication Manager 5.0 for midsize businesses?
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How can SIP trunking lower telecom costs without forcing an investment in new equipment?
Contact Centers:
arrowHow can my business provide superior customer service in an economic downturn?
arrowWill Avaya Contact Center solutions run over IP?
arrowHow can communications technology help businesses become greener?
arrowHow will Unified Communications benefit my distributed contact center?
arrowWhat is the difference between a call centre and a contact centre?
arrowWhat is the difference between a traditional contact center and an IP contact center infrastructure?
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What is the difference between automated response systems and speech-enabled systems?
arrowWhat can a medium sized business do to create a competitive advantage?
arrowIs IP reliable enough for my contact center?
arrowHow are intelligent communications revolutionizing the customer experience?
arrowHow are the latest IP and SIP standards transforming contact centers?
arrowHow is Avaya making it easier to migrate to open, IP-based Self Service?
arrowWhy do I need SIP in my Contact Center?
arrowWhat makes Avaya Communications Enabled Business Processes (CEBP) unique?
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How can Avaya Communication Manager help my business deliver superior customer service with SIP?
arrowHow can I track contact centre agent behaviours better to improve the customer experience?
Unified Communications:
arrowHow can unified communications benefit mobile workers?
arrowWhat is Mobility?
arrowWho can help me build a business case for Mobility?
arrowWho benefits from Unified Communication?
arrowHow can I increase productivity and reduce conferencing expenses?
arrowWhy is mobility so important for enterprises?
arrowHow will SIP and Presence transform business communications?
arrowCan Avaya help governments to support teleworkers?
arrowDoes enterprise mobility need to address more than just connecting to personal cell phones?
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Is there a way to combine SIP presence and instant messaging, email, Web conferencing, and audio conferencing into one collaboration tool?
arrowIs video conferencing cumbersome to use? How can I be certain that my company is ready for video conferencing?
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What does Avaya one-X Mobile do for me?
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Are you prepared to restore and maintain critical communications in the wake of a disruptive event?
arrowHow can I be sure I won’t miss calls, emails, or instant messages?
arrowWhat’s the best approach to assure maximum performance of a Unified Communications solution?
arrowWhat are ways to provide messaging unification using Avaya and IBM products?
arrowHow can my business leverage Avaya and Microsoft solutions for Unified Communications?
arrowHow do I know if my business process can benefit from CEBP?
arrowHow can I provide messaging unification using Avaya and Microsoft products?
arrowCordless vs. Wireless vs. DECT: What's the difference?
arrowCan Avaya one-X™ Mobile support Apple iPhone?
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How does Meeting Exchange deliver ROI?
arrowHow will Unified Communications benefit my distributed contact center?
Communications Enabled Business Processes:
arrowWhat can a midsize business do to create a competitive advantage?
arrowHow can CEBP help financial services firms build customer loyalty?
arrowWhat is Avaya Communications Enabled Business Processes?
Q:What’s the best approach to assure maximum performance of a Unified Communications solution?
A:
Unified Communications unites communications like telephony, conferencing, email, voice mail, instant messaging, video, and collaboration across a variety of user interfaces and devices. Avaya integrates these applications and systems reliably and securely to bring powerful, intuitive communications tools to your on-the-go staff.
 
Avaya Global Services provides a full range of services to help assess your business needs and recommend which Unified Communications solutions will help create soaring productivity and a sharp edge in the marketplace. We help you select the best course of action for Unified Communications and to incorporate the solutions seamlessly into your business.
 
Avaya provides the resources you need to perform implementation, integration and maintenance of your mobility, messaging and conferencing solutions. We offer scaleable, On Demand options so you can control the costs and risks of rolling out IP telephony and messaging solutions. We can also manage your Unified Communications environment ongoing.
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What’s the best approach to assure maximum performance of a Unified Communications solution?

Avaya offers a full range of services capabilities to incorporate Unified Communications into your existing business processes:
 
Business Communications Consulting
We consult on your communications strategy and policies, and recommend the best solution for your staff and your business. We can identify areas for business process improvements/efficiencies and provide recommendations on your hardware, software or services needs, including plans for IP migration.
 
We analyze the readiness of your wireless LAN and identify steps to make it ready for a Unified Communications solution. We can also develop your network design. We identify and remediate security vulnerabilities of your network and application environment.
 
Implementation/Integration
We implement and integrate software and hardware products into your network. Post-installation, our centralized monitoring and maintenance support your new products and IP servers, assuring application performance and your staff’s productivity.
 
Support
For ongoing support and management, Avaya can oversee communications applications and your entire communications environment. We also provide specific managed services for Avaya Meeting Exchange Conferencing.
 
On Demand
Our On Demand solutions offer enterprise-class functionality, but require no major capital expenditure or in-house management. Housed and managed in a secure data center, On Demand provides fully scalable functionality to businesses as a subscription. With the applications and functionality delivered over a WAN connection, businesses can connect all their remote locations and mobile workers on the same feature-rich platform. On Demand is a low-risk and flexible option for businesses, delivered on monthly basis. You can easily scale up or down to meet changing needs.
 

As you’re researching and planning Unified Communications, rely on Avaya to help make the most-informed decision and smoothly launch your new applications. With Avaya:
  • You have the advantage of having one vendor anticipating and providing for your Unified Communications needs.
  • You can adopt and deploy new technology more quickly with the availability of experienced resources.
  • You can control your business costs with a hosted service offering while using new technology to gain a competitive advantage.
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