Introduction:
This powerful software solution helps small
businesses use communications to increase productivity, speed
decision making, improve customer service, and realize significant
savings. Avaya enables all employees in a small business to have
the communications capabilities they need to be productive and
responsive no matter where they are working.
Overview:
With the Avaya IP Office communications system, Unified Communications for Small Business provides employees communications tools that let them communicate anytime, anywhere. Staff can be productive and stay accessible when away from the office, whether on the road or working from home. The solution supports full-time home-based workers as well as those who are temporarily home due to severe weather or personal circumstances. Real-Time Responsiveness
When sales and services people are on the road, communications challenges mount: missed calls, unheard voice messages, delayed decisions—it adds up to frustrated customers. The possibility of missed deals and lost revenue is real. When equipped with Avaya Unified Communications, mobile employees need never miss an important call. Calls ring simultaneously on a desk phone and another designated phone (like a cell phone), helping to ensure that business keeps moving with fast responsiveness—which builds a competitive edge. Non-Stop Productivity
Severe weather, a child's illness, an unexpected emergency—many situations can prevent employees from getting to the office. Unified Communications for Small Business enables all employees to efficiently communicate from home, staying just as productive and responsive as they are in the office. With a phone, an Internet connection, and a computer, an employee has full call control. Make and receive calls, transfer or forward callers, conference colleagues, pick up voicemail, and even "see" who's on the phone, who's available, who's busy. Cost-Effective Teleworker Solutions
Attract and retain the most qualified professionals by communications-enabling full-time remote workers through a secure, cost-effective VPN phone connection. With an Avaya IP phone (purchased separately), an Internet connection at the remote site, and a VPN gateway at the office, teleworkers have all the same communications capabilities as office staff. Hire workers in different time zones to provide open-all-hours customer service, and easily monitor calling activity to ensure the highest productivity. Eliminate the cost of an office move as business grows and employees are added. Make it easy for employees to stay in touch with each other, suppliers, and customers.
Business Benefits• Ensures all employees are as productive as possible when unable to get into the office • Keeps mobile employees accessible and responsive to customers and colleagues • Enables full-time remote workers to communicate with the same level of efficiency and productivity as if they were in the office • Speeds decision-making, helping to close deals and prevent lost revenue • Helps increase employee morale and productivity by offering a flexible and productive work environment
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