Introduction:
Avaya Self Service solutions offer
businesses the ability to realize a rapid return on investment from
deployment of integrated speech applications that deliver a
superior customer experience.
Overview:
Speech enables organizations to automate many
transactions that formerly required live employee
assistance. Web self service applications; customer inquiries,
help desk password resets, product support questions, inventory or
account balances checks, or outbound service notifications are
examples of a few services better served via speech. Avaya Self
Service solutions empower businesses and contact centers with the
latest generation of VoIP and VoiceXML based services
automation that delivers a better branded experience, improves
automation and closure rates, and generates rapid return on
investment.
Business Benefits• Rapid return on investment through improved customer
satisfaction and improve self service closure
rates. • Ease of design, deployment, and ongoing
management. • Complete support for the latest market leading open
standards. • Reuse and redeploy speech enabled web applications
while leveraging existing IT staff skills.
COMPONENTS
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