Software & Custom Applications

Avaya develops custom software and packaged applications that complement the Avaya IP Telephony, Contact Center and Unified Communication portfolios. We employ this vast set of solutions and our expert knowledge to help enterprises streamline business processes by integrating the right communications at key events and decision points.

 

Avaya helps you understand the business value of customized communications, identifying applications and processes that will benefit from extended functionality and communications enablement. Avaya integrates communications with business processes through solutions for Communications Enabled Business Processes, or CEBP. With a CEBP solution, organizations can better manage and more quickly respond to critical events and exceptions in their business processes.

 

Avaya consultants leverage knowledge of industry standards (such as Service Oriented Architecture and Session Initiation Protocol) and Avaya technology to meet the specific business requirements of our customers. Avaya ensures a CEBP solution expertly customized and integrated into an Avaya or multi-vendor communications environment and we provide ongoing support for any custom-developed software or code.

 

Simply put, Avaya helps you use communications to deliver greater productivity and agility to your daily operations. Ultimately, this can improve your customer satisfaction and loyalty and help you attain and maintain a competitive edge.