By using Tiva, information and services can automatically be provided via the telephone twenty-four-seven.
It is possible to systematically relieve staff from performing routine tasks.
The improved resource planning saves costs.
Pre-qualification of calls and comfortable switching functionalities support a fast and qualified call processing.
The customer can take advantage of a 24*7 service.
Tiva is a well priced system aimed at the low and midrange segment for IVR systems.
What's New With This ReleaseThe current version of Tiva is an independent IVR, however, without losing the high integration ability with BCC Professional. Tiva offers now especially the connection to S2M, enhanced telephone functionalities, connection to databases and enhancements within IVR Editor parser. Tiva is now able to record voice messages upon prompting from BCC (waiting queue application), so that it may be assigned to an agent at a later point in time.
Business Benefits• Availability 24*7 • Now also alternative input or processing paths may be offered in the waiting queue • Leaving a voice message to be routed to an agent. • Self-service: reduce costs for each transaction by pre-qualification or complete self-service. • Tiva may be cascaded, also to different locations and PBX, using a central administration.
FEATURES
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