Interactive Response is an interactive voice
response system for automating telephone transactions. It offers
organizations the ability to evolve their self service architecture
to take advantage of the latest web and voice technologies.
With Interactive Response, businesses can improve customer
service responsiveness and expand support options that deliver
superior return on investment.
What's New With This ReleaseThe latest release 3.0 includes support for the
latest standards, software, and hardware options including VoiceXML
2.1, Solaris 10, Nuance 9, SunFire v245 servers, NMS CG Series
telephony cards, plus other updates.
Business Benefits• Responsive, convenient 24/7 voice access to handle
transactions and inquiries • Superior customer satisfaction, responsiveness and
access to information via user friendly speech
interface • Excellent ROI through increased automation rates and
reducing transaction costs • Preserves investments with open standards
integration and application reusability across
platforms • Evolutionary migration path to IP and Service
Oriented Architectures via transferable platform licensing and
Dialog Designer
FEATURES• VoiceXML 2.1 Voice Browser • Dialog Designer • IP Telephony and Traditional Configurations • Open Standards-based Interfaces • Open Standards-based Platforms
TECHNICAL | | RESOURCESApplication Notes
|
| 
![]](/images/_layouts/tab_white_right.gif){kind=small}
![]](/images/_layouts/tab_gray_right.gif){kind=small}
.jpg)
.jpg)
