Sense and Respond Technology - Event Processor

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Related Products:

Communication Manager

Communications Process Manager

Related Services

Business Communication Consulting

Product Support Options

Software & Custom Applications

Overview

Description

Features

Technical

The Avaya Event Processor is a software solution that enables an enterprise to detect key events in their business in real time. When integrated with Avaya Communications Process Manager, it helps organizations quickly react to critical events by bringing internal and external stakeholders together with an orchestrated response that leverages the multi-media communications infrastructure.

This integration enables the enterprise to be more competitive through the deployment of sophisticated "sense and respond" applications that drive down latency or delays as well as reduce operational cost. In addition, customer service can be enhanced and incremental revenue opportunities can be captured.

What's New With This Release

This first release of Avaya Event Processor provides real-time intelligence that enables enterprises to gain increased visibility into their business by detecting and responding to critical events as they happen.

Prior versions of the product were marketed and sold as the iSpheres Event Server by iSPheres Corporation which was acquired by Avaya in 2006.

Business Benefits

• High performance event processing and detection engine that enables quick development of event detection applications. It supports the ability to analyze multiple, high volume data streams with a rich set of event analysis and correlation capabilities across flexible and dynamic time windows.

• Detecting real time events to be acted on by the business immediately - once detected, Avaya Event Processor can invoke a communications service orchestration in Communications Process Manager to allow enterprises to respond to the event immediately.

• Flexible and extensible - as Avaya Event Processor is a Java based environment, it is easy to add in existing Java components or develop custom ones to meet specific needs.

• Standards-based - additional benefits of being a Java-based platform include JMS & JDBC support. Also, it supports such standards as XML and SOAP.