This full-service contact center solution delivers proven software and components for intelligent routing, contact management, self-service applications, and operational performance. There are two editions available, Standard or Advanced. Each edition is designed to meet specific configuration and capability needs.
What's New With This ReleaseThis is the initial release of Customer Service Editions - Standard and Advanced.
Business Benefits• Gain true, actionable insights into the customer experience through end-to-end reporting and analytics • Attract new customers, build loyalty by ensuring each customer is connected to the right resource the first time • Empower agents and increase customer first-contact resolution by putting the right applications, scripts, and tools at agents' fingertips • Focus on rapid response to changing business demands through all-inclusive contact center packages and services from a proven contact center market leader
FEATURES• Inbound Routing and Agent Selection • Outbound Preview and Predictive Dialing • Agent Desktop • Multimedia Routing and Universal Queuing • Remote Agent Softphone
TECHNICAL | | RESOURCESBrochures
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