Computer telephony integration (CTI) increases the efficiency in call answering and processing. With conneCTIon as a CTI platform, data and voice world can communicate, PC applications can be provided with telephony functions and applications can be controlled via connection information. conneCTIon is scalable and can therefore be used in big concerns, medium-sized or small businesses, e.g. lawyers - conneCTIon is conneCTIon. It grows with the company, i.e. new applications can be integrated into the existing data processing and IT environment at any time.
Business Benefits• With the selected platform technology you will have effective conditions for different applications, systems and interfaces to react fast and individually to the requirement for CTI. • In connection with the use of Office and CRM systems. • To implement solutions directly for CTI functions and to be able to use within the scope of corresponding projects. • For expansions and use of CTI products from Avaya, e.g. Com4Tel, to be able to use additional applications via easy ordering of corresponding licenses and the installation of Com4Tel. • You reduce your costs by increasing internal efficiency.
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