Avaya Computer Telephony is the CTI server software that integrates
voice and data between the customer's Communication Manager Server
and their business application environment on a Windows server.
What's New With This ReleaseAvaya Computer Telephony can now be configured to function in different firewall environments both Client Side and PBX Side. This feature provides increased security for customers.
Avaya CT now supports Active Directory Authentication.
Business Benefits• Avaya developed, branded T-server middleware with access to the
full set of Communication Manager ASAI features and capabilities
for call control and handling. • Commitment to open standards and platform, Avaya CT supports the
CTI protocols used by most independent software vendors such as
CVLAN, TSAPI, and JTAPI. • Links the call information and call controls enabled by the
Communication Manager systems with customer information in your
databases enabling applications that differentiate one business
from another. • Easily integrated with Communication Manger, Avaya IR and Avaya
Telephony products. • Avaya CT also simplifies the infrastructure needed to support
multiple call center applications written to different APIs.
FEATURES• Support for Firewalls that use NAT (1.3) • Firewall Support (1.2) • Call control and routing and reporting
TECHNICAL | | RESOURCESApplication Notes
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