Com4Tel is an innovative CTI solution (computer telephony integration) for professional customer service, successful customer acquisition, order acceptance or order processing. Every incoming and outgoing call is supported with specific information on the screen and can thus be managed more efficiently.
Com4Tel not only expands the service spectrum of the telecommunication system and simplifies its management, but also integrates important components such as conversation and offline journal and address book.
What's New With This ReleaseTelephony Comfortable telephone operation via PC (multi-button) One-touch dialing, partner keys Simple search and dial from address books, journal, groupware clients different options for signaling a call (pop-up, groupware contact, sound)
Telephone Books
Central Telephone books: Groupware Server (through LDAP) Common mailbox Public folder Databases (via ODBC)
Local telephone books:
Groupware contacts Databases (via ODBC)
Journal logging incoming and outgoing telephone calls including name resolution through defined telephone books (see above) Different views (filter) of incoming and outgoing phone calls notes on journal entries call logging also if absent Journal also available offline (without Com4Tel server)
Team functions Presence / absence status with additional information for the partner Telephony status information of the partner Pick-up calls for the partner Forwarding a call from own phone to another target Integration into groupware clients (Outlook and Lotus Notes) journal also in the groupware client Transferring a journal entry into the groupware contact
Administration
Business Benefits• Earn (Win?) customers by addressing them personally with the help of the displayed caller information • Increase customer proximity and customer satisfaction • Effort and time savings for your employees and therefore decreasing the costs and increasing efficiency • Increase of competence and faster completion of work will provide satisfied employees • Improving communication with your customers
FEATURES
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