Gain efficiency Reduce costs - Basic Call Management System Reporting Desktop

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Operational Effectiveness

Overview

Designed with the small and mid-size customers in mind, Basic Call Management System Reporting (BCMS) Desktop helps gain operational efficiency and reduce costs for call centers. With easy-to-access data and management tools, this Avaya product will also improve agent and customer satisfaction. And it gives supervisors the real-time and historical data that they need to effectively manager their centers.

For new customers, BCMR Desktop software offers a highly functional, low-cost solution that can be included with the overall call center package. Existing customer's will like the improved historical downloads and enhanced reliability.

What's New With This Release

This release optimizes its capabilities by taking advantage of

The latest call processing software such as the MultiVantage and Communication Manager series
Updates of third party software (Office 2000, Access 2000, Windows 2000 Professional Service Pack 4, Windows XP Professional Service Pack 2 and Windows 2003 Server)
Multiple languages including Brazilian Portuguese, Latin American Spanish, Dutch, Italian, French, German, Japanese, and Simplified Chinese

Business Benefits

• Expanded real-time displays allows managers to more easily visualize what is happening in their call centers take appropriate action.

• Client server environment enables up to 10 users to monitor real-time data and to access historical data via a single switch connection to enhance operations.

• Report scheduler supports custom reporting and data analysis with flexible print scheduling and exporting of historical data to spreadsheets such as Lotus 123 and Excel.

• Sharing of real-time data is easy with wallboards that can be "daisy-chained" with different data to multiple positions.

• Improved performance, maintenance, and reliability via regular software enhancements.