Telephony APIs and Web Services - Application Enablement Services

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What's New With This Release

Release 4.1 provides support for more call handling functions through Microsoft Office Communicator and additions to both TSAPI/JTAPI and DMCC protocols. These additions include security enhancements such as Role Based Access Control (RBAC), password management, and validation of the Server Certificate on the Client Application Server. Application Enablement Services now supports Section 508 requirements and enables developers to send and receive TTY characters throughout their applications over an IP link to Avaya Communication Manager.

Business Benefits

• Improve worker efficiency and productivity by eliminating manual dialing and driving all communication operations to a single desktop interface (i.e., Microsoft OC client).

• Leverage Web Services interfaces to more efficiently develop and integrate applications for business solutions.

• Favorably impact Total Cost of Ownership with the latest IP-based call recording solutions.

• Utilize a secure, load-balanced, and redundant communication link to Avaya Communication Manager to increase uptime for critical applications and lessen disruptions.

• Discover new levels of support from Avaya via the Avaya DevConnect Program. For enterprises looking to create their own applications, we provide Software Development Kits (SDKs), training, tools, documentation, and developer support.