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Learn the Facts
arrowHow can my business provide superior customer service in an economic downturn?
arrowHow will Unified Communications benefit my distributed contact center?
arrowWhat is the difference between a traditional contact center and an IP contact center infrastructure?
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Featured Customers
arrowAvaya to perform at the Royal Albert Hall in London
 One of the world’s most famous entertainment venues chooses IP Telephony Solution for improved customer service
arrowHyatt keeps Mobile Staff Productive and Responsive to Customers
 Read how this hotel and resort corporation enhanced the way they do business using Avaya IP Telephony solutions.
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Key Topic
arrowLower the Cost of Customer service with IP
 IP-Enabled Contact Centers: Lowering Costs, Raising the Customer Experience
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arrowSpeech Recognition: Enhancing Customer Interactions
 Learn how to leverage today's speech technologies for more profitable customer operations, smarter processes, and greater productivity in the call center.
arrowSIP and IP Impacts on the Contact Center
 What are the ways Session Initiation Protocol (SIP)and IP Telephony benefit the contact center? Read how SIP can provide an open modular architecture and simplify Computer Telephony Integration.
Analyst Report
arrowVirtual Contact Centres: What are the benefits?
 This Forrester Research examines what the benefits are of a Virtual Contact Centre and recommendations to build such an infrastructure in your own organisation
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arrowFrost & Sullivan – North American Contact Center Market Survey Results
 Avaya was voted the favorite in every category measured - including best overall solution, customer service, and training - and was cited for having the easiest and most open integrated contact center solution.
Value Through Partnering
arrowDeveloperConnection Member Spotlight
 ASC telecom AG ASC, an Innovator-level member in the Avaya DeveloperConnection program, provides a recording solution that helps businesses manage risk and improve contact center efficiency. MARATHON EVOLUTION, a Communications Recorder, enables bulk recording for regulatory compliance and protection from liability. It also provides selective recording for quality monitoring.
arrowAlliances -- Complementing Avaya Strengths
 System integrators, technology partners and service providers join Avaya to develop and integrate leading hardware, software solutions and consulting expertise into business enhancing communications solutions.
Demo Our Solutions
arrowThe Complete Guide to Intelligent Communications
 Learn about Avaya solutions to ensure complete customer satisfaction for your business
Avaya in the News
arrowAvaya Unwraps Contact Center Suite
 
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