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 |  | Midmarket Communications Solutions for Dummies
| | | Use big-company features to deliver high-touch service. Learn how advanced technologies like IP telephony, SIP, and SOA can improve interactions with customers, suppliers and employees. |  | |
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 | | Midsize Business Communications for Dummies
| | | Midsize Business Communications for Dummies is the latest in the highly successful Avaya series and explores the unique challenges faced by midsize businesses and how intelligent communications can improve interactions across employees, suppliers and customers. | | |
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 | | Customer Interaction Express
| | | This comprehensive multi-channel communications suite integrates voice, e-mail, fax and SMS communication channels into a single contact center solution. | | |
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| IP Office Phone Manager Pro
| | | The Phone Manager application offers control of the telephone terminal from the users' PC. Phone Manager is available in three versions; Phone Manager Lite, Phone Manager Pro and Phone Manager PC Softphone (VoIP mode). | | |
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| Communication Manager
| | | Communication Manager is the facilitator of Intelligent Communications and is the next generation of Avaya call processing software. Designed as an open, scalable, and highly reliable telephony solution, Communication Manager effectively scales from under 100 users to as many as 36,000 on a single system and to more than one million users on a single network | | |
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| Experience MultiVantage Express
| | | MultiVantage Express provides midsize businesses with an all in one solution to provide a competitive advantage through intelligent communications. | | |
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